FAQ

What are your candles made of?

Our candles are made with eco-friendly soy wax, blended with cruelty-free and phthalate-free fragrances, and lead-free cotton wicks for a clean, safe burn.

What are sculptural/pillar candles?

Sculptural/pillar candles are decorative candles designed to double as functional art. At Joll Studio, we craft unique shapes and forms that elevate your space. 

Can I burn my decorative candle?

Decorative candles are designed to be visually stunning with an excellent cold throw, making them perfect for display. If you choose to burn them, please use a heat-resistant dish to protect surfaces. Due to their unique shapes, they may melt unevenly and have shorter burn times. 

Is it usual for my decorative candle to have minor imperfections?

Yes, you may notice some frosting and uneven sides, which are a testament to their handmade nature and do not affect the performance or quality of the product. Additionally, slight colour variations may occur due to differences in monitor settings, lighting conditions, and vanilla-based fragrances.

What is 'frosting,' and is it normal?

Frosting is a natural characteristic of soy wax, where a crystalline or chalky appearance forms on the surface of the candle. This happens because soy wax is a natural material, and its molecules occasionally realign over time. Frosting does not affect the candle's scent, burn quality, or overall performance. In fact, it’s a sign that your candle is made with 100% natural soy wax.

Why do my candles turn yellow over time?

Sunlight & Heat – UV rays can cause wax oxidation, leading to yellowing. Store candles in a cool, shaded place to prevent this!
Fragrance Oils – If your candle contains vanillin (found in vanilla-scented candles), it may naturally discolour over time. This is completely normal and doesn’t affect the burn quality!

Do you accept wholesale and bulk orders?

Yes, we gladly accept wholesale and bulk orders! Whether you’re looking to stock our candles in your store or need a large order for a special occasion, like weddings, baby showers, party favours, or corporate gifts, we’ve got you covered! Reach out to us at hello@jollstudio.com with any inquiries.